Terms of Service

These terms govern the managed hosting services provided by EveryHost ("we", "us", "our") to you ("the customer", "you"). By placing an order or using our services, you agree to these terms.

EveryHost is a UK-based managed hosting provider. We specialise in Magento and eCommerce hosting, offering shared, VPS, and dedicated server plans with varying levels of support, security, and performance.

Our services include server provisioning, management, monitoring, security hardening, and technical support as described in your chosen plan. Services outside your plan scope may be available at additional cost.

Orders placed through our website or agreed via correspondence are subject to acceptance by us. We reserve the right to decline any order at our discretion.

Once an order is accepted and payment received, we will begin provisioning your hosting environment. Provisioning timescales vary by plan type: shared and VPS environments are typically ready within 24 hours, while dedicated servers may take longer depending on hardware availability.

During onboarding, we may request access credentials, domain details, or other information needed to configure your environment. You are responsible for providing accurate and timely information to avoid delays.

All plans include access to our UK-based support team. Support covers server-level issues including operating system, web server configuration, PHP, database performance, caching layers, and security patching.

What we support:

• Server and infrastructure issues (networking, storage, compute)
• PHP, MySQL/MariaDB, Redis, Varnish, OpenSearch, and Nginx configuration
• Magento security patching and server hardening
• Backup and restore operations
• SSL certificate installation and renewal
• DNS guidance and migration assistance

What falls outside standard support:

• Third-party Magento extensions, custom modules, or theme development
• Integration with external services (ERP, CRM, payment gateways) beyond server-level connectivity
• Magento application-level debugging unless included in your plan
• Performance issues caused by poorly optimised custom code

We are happy to assist with excluded items on a best-effort or consultancy basis where time allows, but we cannot guarantee resolution of issues originating from third-party code.

We maintain automated backups as part of our service. Backup frequency and retention vary by plan and are described on our pricing pages.

Backups are provided as a safety net and are not a substitute for your own backup strategy. While we take reasonable care to ensure backup integrity, we cannot guarantee that every backup will be complete or usable in every scenario.

Restore requests should be made via our support channels. We will make reasonable efforts to restore data promptly, though restoration times depend on the size and complexity of the environment.

All hosting plans include our Sentinel security suite, which provides WAF protection, malware scanning, file integrity monitoring, and proactive hardening measures.

In the event of a security incident, we will take reasonable steps to contain the threat, notify you, and assist with remediation. We cannot guarantee that our security measures will prevent every attack, but we are committed to responding swiftly and transparently.

You are responsible for keeping your Magento admin credentials secure, applying application-level patches when advised, and using strong passwords throughout your environment.

Hosting plans are billed monthly or annually, as selected at checkout. Invoices are due on the date issued. We accept payment by credit/debit card, Apple Pay, and Google Pay via Stripe.

Plans renew automatically at the end of each billing period at the then-current rate. We will make reasonable efforts to notify you of any price changes in advance.

New hosting plans include a 30-day money-back guarantee: cancel within 30 days of your first hosting purchase and we will refund the hosting fees in full. Beyond that, you may cancel your plan at any time by contacting support. Cancellations take effect at the end of the current billing period. We do not generally provide pro-rata refunds for unused portions of a billing cycle, though we may consider refund requests on a case-by-case basis.

If payment fails, we will attempt to contact you. Persistent non-payment may result in service suspension after reasonable notice.

You agree to use our services lawfully and responsibly. The following are not permitted:

• Hosting content that is illegal under the laws of England and Wales
• Distributing malware, spam, or phishing content
• Running processes that consume excessive shared resources to the detriment of other customers
• Using our servers for cryptocurrency mining
• Attempting to access other customers' data or systems
• Reselling our services without prior written agreement

We reserve the right to suspend or terminate accounts that violate this acceptable use policy, with or without notice depending on severity.

We may suspend your service if:

• You breach these terms or our acceptable use policy
• Payment remains outstanding after reasonable reminders
• Your environment poses a security risk to our infrastructure or other customers
• We are required to do so by law

Where possible, we will give you notice before suspension and an opportunity to resolve the issue. In cases of serious breach or security threat, we may suspend immediately.

Upon termination, we will retain your data for a reasonable period (typically 14 days) to allow you to retrieve it, after which it will be securely deleted.

To the fullest extent permitted by law:

• Our total liability to you for any claim arising from our services is limited to the fees you have paid to us in the 12 months preceding the claim.
• We are not liable for indirect, consequential, or incidental losses, including but not limited to loss of revenue, profit, data, or business opportunity.
• We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

We provide our services on an "as available" basis. While we aim for high availability, we do not guarantee uninterrupted service and scheduled maintenance may occasionally be required.

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

We may update these terms from time to time. Material changes will be communicated to active customers. Continued use of our services after changes take effect constitutes acceptance of the updated terms.