EveryHost FAQs

Choose a plan from our plans & prices page, complete checkout, and our team will provision your server within 24 hours. For migrations, use our migration wizard to get a personalised recommendation.

We offer a 30-day money-back guarantee on all managed Magento hosting plans. If you're not satisfied, contact our support team for a full refund.

We'll need your domain name, current hosting details (if migrating), and your Magento version. Our onboarding team will guide you through everything else.

We support all actively maintained versions of Magento 2 (Adobe Commerce and Magento Open Source), including 2.4.6, 2.4.7, and newer releases. We also assist merchants still running Magento 2.3.x with upgrade planning.

Yes. Our infrastructure is designed to meet PCI DSS requirements. We provide secure server configurations, encrypted connections, regular patching, and network segmentation to help your store achieve and maintain PCI compliance.

Our managed hosting includes a custom WHMCS client area for billing, support tickets, and server monitoring via Sentinel dashboards. For dedicated servers, you get full root SSH access rather than a traditional control panel, giving you complete control.

We support PHP 8.1, 8.2, and 8.3 to match Adobe Commerce requirements. PHP versions are configured per-store and can be updated on request as Magento releases new compatibility requirements.

We use a purpose-built stack: Nginx as a reverse proxy, Varnish full-page cache, Redis for session and cache storage, OpenSearch for catalogue search, and NVMe SSD storage. Every layer is tuned specifically for Magento 2.

Yes. Varnish is configured on every Magento plan with Magento-specific VCL rules. This dramatically reduces server load and delivers sub-second page loads for cached pages.

NVMe (Non-Volatile Memory Express) is the fastest storage technology available, offering up to 7x the throughput of traditional SSDs. For Magento stores, this means faster database queries, quicker static file serving, and reduced indexing times.

Sentinel is our proprietary AI-powered security framework built specifically for Magento 2. It monitors your entire stack, from PHP-FPM processes to Nginx logs, detecting and blocking threats in real-time. It's included free with every plan.

Our multi-layered defence includes network-level DDoS mitigation, Sentinel's IP flood detection, automatic rate limiting, and CSF firewall rules. Sentinel can escalate through four response levels up to full lockdown mode for severe attacks.

We monitor all Adobe Commerce security patch releases and notify you immediately. For managed plans, we coordinate patch application during maintenance windows to minimise disruption. Critical patches can be fast-tracked within hours.

Our migration service handles everything: we clone your existing site to our servers, test thoroughly in a staging environment, then coordinate a zero-downtime DNS cutover at a time that suits you. The entire process is managed by our engineering team.

We use a zero-downtime migration approach. Your existing site stays live while we prepare the new environment. The actual DNS switchover takes minutes and is scheduled outside peak hours.

Yes. We've migrated stores from every major provider including AWS, Nexcess, MageMojo, and shared hosting environments. We handle cPanel, Plesk, and custom server setups. All we need is access credentials.

We take daily automated backups of your entire Magento installation including files, database, and configuration. Backups are retained for 30 days. For dedicated servers, we also offer real-time replication options.

Contact our support team and we'll restore from any available backup point within your 30-day retention window. Restores are typically completed within 1-2 hours depending on store size.

Yes. Our dedicated server plans include geographic backup replication. In the event of hardware failure, we can restore your store from offsite backups. We also offer our Website Recovery service for stores that have been compromised.

We offer a 99.9% uptime SLA on all managed hosting plans and 99.99% on dedicated servers. Our infrastructure is hosted in UK Tier 3+ data centres with redundant power, cooling, and network connectivity.

We offer 24/7 support via our ticketing system, email at support@everyhost.co.uk, and phone at 0333 577 6191. Dedicated server customers also get access to a priority support queue with faster response times.

Yes. Our team includes Magento-certified engineers who can assist with application issues, performance tuning, extension conflicts, and upgrade planning, not just server-level support.

We accept all major credit and debit cards via Stripe, including Visa, Mastercard, and American Express. We offer both monthly and annual billing, with a discount for annual commitments.

No. All plans are available on a monthly rolling basis with no lock-in. Annual billing is available at a discounted rate but is entirely optional. You can cancel anytime with 30 days' notice.

Yes. You can upgrade your plan at any time and we'll pro-rate the difference. Downgrades take effect at the next billing cycle. For dedicated servers, we'll coordinate any hardware changes with minimal disruption.

Dedicated servers are recommended for stores processing over 5,000 orders per month, handling high concurrent traffic, running multiple Magento instances, or requiring PCI DSS Level 1 compliance. They provide guaranteed resources with no noisy neighbours.

Yes. All dedicated server plans include full root SSH access. You have complete control over your server environment while still benefiting from our managed support and Sentinel security monitoring.

Our dedicated servers are hosted in UK Tier 3+ data centres with redundant power, N+1 cooling, and 10Gbps network uplinks. UK hosting ensures low latency for UK and European customers and helps with data residency requirements.