Question 1

How do I get started with EveryHost?

Accepted Answer

Choose a plan from our plans & prices page, complete checkout, and our team will provision your server within 24 hours. For migrations, use our migration wizard to get a personalised recommendation.

Question 2

Do you offer a free trial or money-back guarantee?

Accepted Answer

We offer a 30-day money-back guarantee on all managed Magento hosting plans. If you're not satisfied, contact our support team for a full refund.

Question 3

What information do I need to provide to get started?

Accepted Answer

We'll need your domain name, current hosting details (if migrating), and your Magento version. Our onboarding team will guide you through everything else.

Question 4

What versions of Magento do you support?

Accepted Answer

We support all actively maintained versions of Magento 2 (Adobe Commerce and Magento Open Source), including 2.4.6, 2.4.7, and newer releases. We also assist merchants still running Magento 2.3.x with upgrade planning.

Question 5

Is your Magento hosting PCI compliant?

Accepted Answer

Yes. Our infrastructure is designed to meet PCI DSS requirements. We provide secure server configurations, encrypted connections, regular patching, and network segmentation to help your store achieve and maintain PCI compliance.

Question 6

Do you provide a control panel like cPanel?

Accepted Answer

Our managed hosting includes a custom WHMCS client area for billing, support tickets, and server monitoring via Sentinel dashboards. For dedicated servers, you get full root SSH access rather than a traditional control panel, giving you complete control.

Question 7

Which PHP versions do you support?

Accepted Answer

We support PHP 8.1, 8.2, and 8.3 to match Adobe Commerce requirements. PHP versions are configured per-store and can be updated on request as Magento releases new compatibility requirements.

Question 8

What makes your hosting faster than competitors?

Accepted Answer

We use a purpose-built stack: Nginx as a reverse proxy, Varnish full-page cache, Redis for session and cache storage, OpenSearch for catalogue search, and NVMe SSD storage. Every layer is tuned specifically for Magento 2.

Question 9

Do you use Varnish caching?

Accepted Answer

Yes. Varnish is configured on every Magento plan with Magento-specific VCL rules. This dramatically reduces server load and delivers sub-second page loads for cached pages.

Question 10

What is NVMe storage and why does it matter?

Accepted Answer

NVMe (Non-Volatile Memory Express) is the fastest storage technology available, offering up to 7x the throughput of traditional SSDs. For Magento stores, this means faster database queries, quicker static file serving, and reduced indexing times.

Question 11

What is Sentinel and how does it protect my store?

Accepted Answer

Sentinel is our proprietary AI-powered security framework built specifically for Magento 2. It monitors your entire stack—from PHP-FPM processes to Nginx logs—detecting and blocking threats in real-time. It's included free with every plan.

Question 12

How do you handle DDoS attacks?

Accepted Answer

Our multi-layered defence includes network-level DDoS mitigation, Sentinel's IP flood detection, automatic rate limiting, and CSF firewall rules. Sentinel can escalate through four response levels up to full lockdown mode for severe attacks.

Question 13

Do you apply Magento security patches automatically?

Accepted Answer

We monitor all Adobe Commerce security patch releases and notify you immediately. For managed plans, we coordinate patch application during maintenance windows to minimise disruption. Critical patches can be fast-tracked within hours.

Question 14

How does your migration service work?

Accepted Answer

Our migration service handles everything: we clone your existing site to our servers, test thoroughly in a staging environment, then coordinate a zero-downtime DNS cutover at a time that suits you. The entire process is managed by our engineering team.

Question 15

Will there be downtime during migration?

Accepted Answer

We use a zero-downtime migration approach. Your existing site stays live while we prepare the new environment. The actual DNS switchover takes minutes and is scheduled outside peak hours.

Question 16

Can you migrate from any hosting provider?

Accepted Answer

Yes. We've migrated stores from every major provider including AWS, Nexcess, MageMojo, and shared hosting environments. We handle cPanel, Plesk, and custom server setups. All we need is access credentials.

Question 17

How often are backups taken?

Accepted Answer

We take daily automated backups of your entire Magento installation including files, database, and configuration. Backups are retained for 30 days. For dedicated servers, we also offer real-time replication options.

Question 18

Can I restore from a backup myself?

Accepted Answer

Contact our support team and we'll restore from any available backup point within your 30-day retention window. Restores are typically completed within 1-2 hours depending on store size.

Question 19

Do you offer disaster recovery?

Accepted Answer

Yes. Our dedicated server plans include geographic backup replication. In the event of hardware failure, we can restore your store from offsite backups. We also offer our Website Recovery service for stores that have been compromised.

Question 20

What uptime SLA do you offer?

Accepted Answer

We offer a 99.9% uptime SLA on all managed hosting plans and 99.99% on dedicated servers. Our infrastructure is hosted in UK Tier 3+ data centres with redundant power, cooling, and network connectivity.

Question 21

What support channels are available?

Accepted Answer

We offer 24/7 support via our ticketing system, email at support@everyhost.co.uk, and phone at 0333 577 6191. Dedicated server customers also get access to a priority support queue with faster response times.

Question 22

Do you provide Magento application-level support?

Accepted Answer

Yes. Our team includes Magento-certified engineers who can assist with application issues, performance tuning, extension conflicts, and upgrade planning—not just server-level support.

Question 23

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards via Stripe, including Visa, Mastercard, and American Express. We offer both monthly and annual billing, with a discount for annual commitments.

Question 24

Are there any long-term contracts?

Accepted Answer

No. All plans are available on a monthly rolling basis with no lock-in. Annual billing is available at a discounted rate but is entirely optional. You can cancel anytime with 30 days' notice.

Question 25

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can upgrade your plan at any time and we'll pro-rate the difference. Downgrades take effect at the next billing cycle. For dedicated servers, we'll coordinate any hardware changes with minimal disruption.

Question 26

When should I choose a dedicated server over shared hosting?

Accepted Answer

Dedicated servers are recommended for stores processing over 5,000 orders per month, handling high concurrent traffic, running multiple Magento instances, or requiring PCI DSS Level 1 compliance. They provide guaranteed resources with no noisy neighbours.

Question 27

Do I get root access on dedicated servers?

Accepted Answer

Yes. All dedicated server plans include full root SSH access. You have complete control over your server environment while still benefiting from our managed support and Sentinel security monitoring.

Question 28

Where are your dedicated servers located?

Accepted Answer

Our dedicated servers are hosted in UK Tier 3+ data centres with redundant power, N+1 cooling, and 10Gbps network uplinks. UK hosting ensures low latency for UK and European customers and helps with data residency requirements.

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