EveryHost FAQs

Choose a plan from our plans & prices page, complete checkout, and our team will provision your server: a VPS is typically ready within 24 hours, dedicated servers can take longer depending on hardware availability, and a High Availability cluster takes at least a few days. For migrations, use our migration wizard to get a personalised recommendation.

We offer a 30-day money-back guarantee on all managed Magento hosting plans. If you're not satisfied, contact our support team for a full refund.

We'll need your domain name, current hosting details (if migrating), and your Magento version. Our onboarding team will guide you through everything else.

We support all actively maintained versions of Magento 2 (Adobe Commerce and Magento Open Source): 2.4.7, 2.4.8 and 2.4.9. Magento 2.4.6 reached end of support in August 2026, and we migrate and upgrade 2.4.6 stores as part of onboarding. We also assist merchants still running older releases with upgrade planning.

No. Adobe Commerce Cloud is Adobe's own cloud hosting, billed with Adobe, and we do not sell it. EveryHost specialises in Magento Open Source, the free Magento 2 shop software: you own the store, we run the UK servers and Magento stack for you. Merchants who hold their own Adobe Commerce licence can run it on our servers as self-managed hosting.

Our hosting helps you meet PCI DSS. We provide secure server configurations, encrypted connections, regular patching, and network segmentation to help your store achieve and maintain PCI compliance.

Every plan comes with a client area where you pay invoices, manage billing, raise and follow support tickets, and see your services. The server itself is built on the Adobe-recommended nginx stack with no control panel by default, and cPanel is available if you want it. Dedicated servers also come with full root SSH access.

We support PHP 8.1 through 8.5, matched to your Magento release. Magento 2.4.9 needs PHP 8.5, with PHP 8.4 allowed only while upgrading. PHP versions are configured per-store and can be updated on request as Magento releases new compatibility requirements.

We use a purpose-built stack: Nginx as a reverse proxy, Varnish full-page cache, Redis for session and cache storage, OpenSearch for catalogue search, and NVMe SSD storage. Every layer is tuned specifically for Magento 2.

Yes. Varnish is configured on every Magento plan with Magento-specific VCL rules. This dramatically reduces server load and delivers sub-second page loads for cached pages.

NVMe (Non-Volatile Memory Express) is the fastest storage technology available, offering far higher throughput than traditional SSDs. For Magento stores, this means faster database queries, quicker static file serving, and reduced indexing times.

Sentinel is our security monitoring, built for Magento 2. It watches your admin, checkout, files and traffic for the attacks aimed at Magento, and our UK engineers act on what it finds. It is included with every plan.

Every server sits behind network-level DDoS mitigation. On top of that, Sentinel spots traffic floods from individual sources, rate limiting slows them down, and our engineers block persistent sources at the server firewall.

We monitor all Adobe Commerce security patch releases and notify you immediately. Magento application patches, including critical security patches, are prioritised and applied in staging first, then coordinated to production with your team.

Our migration service handles everything: we clone your existing site to our servers, test thoroughly in a staging environment, then coordinate the DNS cutover at a time that suits you, with minimum downtime. The entire process is managed by our engineering team.

Migrations are carried out with minimum downtime. Your existing site stays live on your current host while we build and test the new environment, and we schedule the DNS switchover with you outside peak hours.

Yes. We've migrated stores from every major provider including AWS, Nexcess, MageMojo, and shared hosting environments. We handle cPanel, Plesk, and custom server setups. All we need is access credentials.

Every plan includes backups of your Magento installation, files, database and configuration, held on your server. How often they run and how long they are kept depends on the disk space available on that server. For an encrypted copy held outside the server and outside the control panel's backup system, add our Bastion off-site backup service: we configure it for your store's size and disk.

Contact our support team and we'll restore from any available on-server backup point, or from your Bastion vault if you have it. Restores are typically completed within 1-2 hours depending on store size.

Hardware failure on a server is covered by redundant storage and the backups held on that machine. For a copy that survives the loss of the whole server, add Bastion off-site backup: an encrypted nightly copy held in a separate location that we can restore to a fresh server. We also offer our Website Recovery service for stores that have been compromised.

We offer 99.9% uptime on all plans, including dedicated servers. Our infrastructure is hosted in UK Tier 3+ data centres with redundant power, cooling, and network connectivity.

We offer 24/7 support via our ticketing system, email at support@everyhost.co.uk, and phone at 0333 577 6191. Dedicated server customers also get access to a priority support queue with faster response times.

Yes. Our Magento engineers can assist with application issues, performance tuning, extension conflicts, and upgrade planning, not just server-level support.

We accept all major credit and debit cards via Stripe, including Visa, Mastercard, and American Express. We offer both monthly and annual billing, with a discount for annual commitments.

No. All plans are available on a monthly rolling basis with no lock-in. Annual billing is available at a discounted rate but is entirely optional. You can cancel at any time, and cancellation takes effect at the end of your current billing period.

Yes. You can upgrade your plan at any time and we'll pro-rate the difference. Downgrades take effect at the next billing cycle. For dedicated servers, we'll coordinate any hardware changes with minimal disruption.

EveryHost does not sell shared hosting, because it is rarely enough for a live Magento store, so our plans start at Managed VPS. Dedicated servers are recommended for stores processing over 5,000 orders per month, handling high concurrent traffic, or running multiple Magento instances. They provide guaranteed resources with no noisy neighbours.

Yes. All dedicated server plans include full root SSH access. You have complete control over your server environment while still benefiting from our managed support and Sentinel security monitoring.

Our dedicated servers are hosted in UK Tier 3+ data centres with redundant power, N+1 cooling, and 10Gbps network uplinks. UK hosting ensures low latency for UK and European customers and helps with data residency requirements.